Dear Friends and Patient Family,

Due to the COVID19 (corona virus), we are taking measures and precautions to ensure the health and safety of our patients, our team, and our community.

As of 3/18/2020, our practice is following the guideline recommendations of the NC Dental Board to postpone all non essential dental treatment for two weeks. As of this time the date for reopening to full capacity is April 1, 2020. As this is a fluid situation, we will reassess directives and guidelines as they are given to us.

We intend to create replacement appointments that will be diligently reappointed as soon as we know when it is advisable and safe according to our professions governing bodies.

As of this date and following the recommendations of the CDC and the NCDB, we are only treating patients with critical needs. Additionally the guidelines prohibit treating patients with known exposure risks and symptoms (including fever, flu-like symptoms, and persistent cough) in our clinical setting.

We assure you that we have always gone above and beyond the OSHA and CDC guidelines for delivering safe care. Our clinical areas are highly disinfected, our instruments are sterile, and we have a perfect history of not transmitting illness in our facility.

Because we are a small, low volume office, if and when we must see patients during this time of crisis, it will be done on an individual basis. We intend to greatly minimize and not use any part of our office that are not clinical areas. Likewise, we will respect the suggestion of social distancing by not making personal contact without without full protective equipment in place.

Please contact our office by phone rather than appearing in person. We ask that patients do not enter the office without an appointment. We can be reached by call or text at 704-861-1208

If we do not answer the phone please leave a message, as they will be monitored regularly.

Many patients have asked, "what is essential care". As a rough guideline emergencies are those defined as pain, swelling, trauma, gross structural damage, and conditions that would create a worse situation if not treated immediately. While the following list is not fully inclusive it would serve to give an example of likely situations:

Essential Examples: Conditions that have pain, swelling, keep you up at night; Broken Teeth, teeth with symptoms of intense pressure sensitivity, linger pain to temperature, gum boils.

Non Essential examples: Sensitivity, chipped teeth, mildly broken fillings, Hygiene cleanings

We wish the very best to our patients. You are all dear to us and these circumstances are very difficult to face. We are praying that you stay safe and healthy. More than anything, we can not wait to get back to business as usual when this crisis ends so we can enjoy your company and serve you again.

Warm Regards,

Will Kelly, III, DDS